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Microsoft released Windows 10 in the summer of 2015 with an As A Service model to provide a more secure updates process to reduce the security holes that are not resolved with simply patching the Operating System. What this really is Microsoft releasing a NEW Operating System also labeled Windows 10 every 6 months, and each version is ONLY supported for an 18 months lifespan including Security Updates!

The challenge for all organizations is that the As A Service model is a large paradigm shift to IT organizations without the proper education, capability, tooling, or processes to manage (life-cycle).  The existing pattern is a project-based upgrade to organizations Windows Clients every 5-10 years, with Windows 10 the IT Organization needs that similar project in very compressed timeline with minimal impact to the User.

From experience upgrading large Enterprises Windows Client is one of the most complex IT Infrastructure projects typically requiring a small army to perform the project.  And then after the project the team is disbanded and mostly all knowledge is lost, and the organization is left with an image and cobbled together process to build new computers.

And the Complexity...

For those that haven’t not been on the front lines, a picture is worth a thousand words.  The amount of complexity, people, knowledge and data required to cobble together an Client upgrade project is unprecedented and we haven’t even gotten to the technology yet.

The good news is that having serviced thousands of Clients upgrades they all have the same problems, industry aside.  Those problems include Data Analysis, Compatibility, Testing, Certifications, Scheduling, Communications, and coordination of the projects.

The technology is the easy part and Microsoft provides good-enough tooling with System Center to address the technology part.

But what is missing is a life-cycle that is repeatable, predictable, and manageable.

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And the Complexity...

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For those that haven’t not been on the front lines, a picture is worth a thousand words.  The amount of complexity, people, knowledge and data required to cobble together an Client upgrade project is unprecedented and we haven’t even gotten to the technology yet.

The good news is that having serviced thousands of Clients upgrades they all have the same problems, industry aside.  Those problems include Data Analysis, Compatibility, Testing, Certifications, Scheduling, Communications, and coordination of the projects.

The technology is the easy part and Microsoft provides good-enough tooling with System Center to address the technology part.

But what is missing is a life-cycle that is repeatable, predictable, and manageable.

What about the Users?

At some point IT organizations will need to deliver the new Windows technology to the Users but through all the chaos and complexity the User Experience might be the last thing on their minds.

Figuring out who is ready, what they need, when they can be scheduled, where they are located, and how it will be performed is a now a continuous logistical planning problem that is puzzling to IT Organizations and that doesn’t even consider the round-trips to resolve all the discrepancies.

The challenges are endless when it comes to WaaS for most organizations and the Users Productivity will suffer unless address in a life cycle and systematic approach.